Do you keep the sender secret from the recipient?
The sender is the customer and the site's policy is to preserve the sender's information even if the recipient requests it. If the recipient refuses to receive the gift, the sender will be contacted by the customer service team to find out what needs to be done.
Is the invoice attached to the gift?
The invoice is not printed or attached to the gift since it is a gift. The invoice is sent only to the email registered at the time of ordering, and it is also available in your account on the site.
How is my gift delivered?
We care about wrapping your gift with great care and delivering it in a way that befits it to be a gift from you. We also pay attention to the smallest details. Therefore, we rely on a special delivery team on the Lafleur website to deliver all gifts with the highest quality, hand in hand, and at the pre-determined time. They are shipped via shipping companies such as SMSA, Aramex, and others, and delivery takes place from two to four working days depending on the clarity of the address, the city of delivery, and the recipient’s response to them. The management team always monitors the quality and accuracy of the packaging processes, in order to ensure that your order is received in perfect condition.
Is there fast delivery?
Express delivery is currently available on a limited basis within Riyadh - depending on the time of order, the selected products, the delivery address, and the delivery company.
What happens if the recipient is not present at the delivery date?
The delivery person will attempt to call several times to deliver the gift. If you are unable to reach the recipient, you will receive a notification explaining how to get the gift. We may have to deliver the gift to you or someone else instead of the gift recipient.
What are the cities where the Lafleur store service is available?
Lafleur store serves all parts of the Kingdom, with the exception of roses, cake, chocolate, and balloons only within the city of Riyadh currently, and we are working to provide them in other cities in the Kingdom and in the rest of the Arab Gulf countries, God willing.
Can I order from outside the Kingdom of Saudi Arabia?
Currently not
Can I return the entire order or some products?
Yes, you can return most products - except for the excluded ones - and to learn more about the return method and conditions, please visit the return and exchange policy page.
What payment methods are available on the LaFleur website?
Lafleur provides a number of payment methods to pay for your purchases, which are Mada bank cards, credit cards (Visa and MasterCard), or via bank transfer, STC Pay, Apple Pay, Pay Pal, and cash on delivery for some major cities.
Is shopping on the LaFleur website safe?
Shopping and paying on the Lafleur website is 100% safe and secure. We have provided the site with the SSL security protocol, which is concerned with maintaining the security and confidentiality of information. You will notice a security sign when you enter the site, which is in the form of a lock next to the link. Sites that have this feature are considered safe because the data is transmitted through a degree of protection that can be trusted. Always check for this mark when shopping online.
I have a discount coupon code. How can I use it?
After you finish choosing the product, enter the discount code (Coupon) in the space provided for it on the cart preview page, then click on Use Coupon. Then a message will appear accepting the discount coupon if it is valid. After acceptance, click on the (Apply to complete the order) button and then complete. The rest of the application procedures.
Are the products displayed on the Lafleur website available?
Most of the products displayed on the site are available in Lafleur warehouses, except for very few products by their nature, such as roses and products that require special specifications for storage.
How can I ensure my order is complete?
You will receive a message on the mobile number and email registered in the application. Please check the neglected messages, and once they reach you, your application has been completed correctly. In very few cases, messages may be delayed for a few hours before they reach you.
Can I cancel the order after it is confirmed?
Yes, you can do that as long as the order has not been shipped or prepared. Just contact us via mobile number: https://wa.me/966557902916 so that we can cancel the order. If the order has been shipped or prepared, please visit the Return and Exchange Policy page.
I bought flowers but changed my mind after receiving them. Can I return them?
Perishable products, such as flowers, in addition to gift wrapping and service fees, are not subject to the return policy due to the nature of the product
How do I benefit from an offer after completing the purchase process?
If you purchased a product and received a discount within 5 days from the date of purchase, you have the right to contact us and benefit from the offer or discount in the form of an electronic coupon to add to your next order.
Do you have stores from which I can purchase and benefit from the service? What is the address of your business?
We do not own any store, we are only a website. We provide you with a fast and high-quality delivery service to your home, office, or wherever you are in the cities where the La Flor service is available. We do everything for you. Avoid crowding and confusion in the markets and shop from where you are with ease and ease with Lafleur.
